Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then please contact us at:
Call us: +254 769 242 353
Chat with us in-app under customer service /Need Help section between 7 am & 10 pm on all days including Sunday to get our immediate help If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at email@example.com salonpoa.com
You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
No. Registration on salonpoa.com is absolutely free.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Each email address and contact phone number can only be associated with one PAMOJA account.
Yes, you can add multiple delivery addresses in your PAMOJA account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Each email address and phone number can be associated with one PAMOJA account only.
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
Yes, you can place orders for multiple cities subject to availability of delivery.
My Account is the section you reach after you log in at salonpoa.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
Credit notes reflect the amount of money which you have pending in your PAMOJA account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in "My Account" under credit note details.
My Shopping List is a comprehensive list of all the items previously ordered by you on salonpoa.com This enables you to shop quickly and easily in future.
You can pay for your order on salonpoa.com using the following modes of payment:a. Cash on deliveryb. Credit and debit cards (VISA / Mastercard / Rupay)
There is no VAT. However, GST will be applicable as per Government Regulizations.
Yes it is absolutely safe to use your card on salonpoa.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your PAMOJA account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
The PAMOJA Wallet is a pre-paid credit account that is associated with your PAMOJA account. This prepaid account allows you to pay a lump sum amount once to PAMOJA and then shop multiple times without having to pay each time.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).
Fresh fruits and vegetables are hand picked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 25% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 125. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address.
Note:For Selected Areas customers in all cities with order value Rs. 1200/- or above,the delivery charge is Rs. 0 (free delivery).
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout or within 12 hours of your order placed.
In case of a delay, our customer support team will keep you updated about your delivery.
There is no minimum order for delivery but we charge a nominal delivery charge as below.
Orders above Rs.1200 are free
Note:For PAMOJA Star customers in all cities with order value Rs. 600/- or above,the delivery charge is Rs. 0 (free delivery).
We do same day delivery provided you place your order before 12 noon on the day you want delivery. Please note that we do same day delivery in,Delhi-NCR
PAMOJA has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the next day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose from either 4:30 pm to 7:00 pm or 7:30 pm to 10 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you. Please note that we do same day delivery in Delhi-NCR. *Subject to slot availability.
The Same day Delivery is applicable to our entire range of products. Please note that we do same day delivery in selected area only.
Delivery slots are time slots during which you will receive your order.
Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order, cut off time for Slot 3 & Slot 4 is 12 noon on the same day and cut off time for Slot 1 & Slot 2 is 7 pm on the previous day.
No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your PAMOJA account.
Once you log in to your account, you will notice that on the right side of the website, under "My PAMOJA" the next available slot in which you can order will be displayed
Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order and we will try our best to accommodate your request.
5 minutes. After this the slot will be released for other shoppers on the website.
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.
The only way you can check the status of your order is by contacting our customer support team.
You will receive an email as well as an sms about unavailable items before the delivery of your order.
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.
You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the PAMOJA portal.
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at or via email at firstname.lastname@example.org
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with PAMOJA. Do write to us email@example.com in case of positive or negative feedback
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.
Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with PAMOJA. If you get any email, call or message from anyone claiming to be from PAMOJA asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
Return Policy - Time Limits:
No we are a purely internet based company and do not have any brick and mortar stores.
There is a link called "Store Wide Offers" on the top right hand side of our website. All products with any discount or promotions are listed under this section.
We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.
What are the modes of refund?The amount will be refunded to your salonpoa.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. The money will be credited back to your account in 7-10 working days. Please contact customer support for any further assistance regarding this issue.
Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at Customercare@salonpoa.com to know more.
If you are unable to find a product or brand that you would like to shop for, please write to us at firstname.lastname@example.org and we will try our best to make the product available to you
We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at customerservice@PAMOJAcom, or call us on and we will do our best to incorporate your suggestions into our system.
The Delivery Token policy has been temporarily withdrawn from the PAMOJA delivery mandates and shall not be issued until further notice.
No, there is no expiry date on the reward amount. Once the money is credited to your PAMOJA wallet, it stays there till its used.
You can view your wallet balance and its associated details under "My Wallet" section in "My Accounts" page